ElderServe Health is a mission-driven, nonprofit managed care organization serving the New York metropolitan area. ElderServe provides long-term services and supports to more than 20,000 older adults and adults with disabilities across New York City, as well as Westchester, Nassau, and Suffolk Counties. ElderServe primarily serves a frail and elderly membership who is predominantly dual-eligible and enrolled in Medicaid managed long-term care, Medicare-only and integrated Medicaid-Medicare plans. The CareSource and ElderServe affiliation addresses these critical long-term care needs to help members be as healthy and independent as possible. Job Summary:

The Remote On-Call Nurse (RN) ensures member safety and clinical continuity during after-hours by providing real-time clinical assessment, triage, and care coordination remotely. Utilizing strong clinical judgment, the RN evaluates symptoms, determines acuity, and guides callers on appropriate next steps, including home care instructions or emergency intervention. As the primary clinical contact during evenings, weekends, and holidays, the RN documents interactions in the electronic health record and facilitates smooth transitions between on-call and daytime operations, all while promoting member well-being and delivering high-quality, patient-centered care.

Essential Functions: Provide remote triage via phone or virtual platforms, using evidence based clinical protocols.

Assess members' symptoms and determine the appropriate level of care, including home care instructions, urgent escalation, or emergency response.

Document all encounters accurately and promptly in the electronic health record.

Communicate with on call providers, interdisciplinary teams, or emergency services as needed.

Offer support and education to members and families to promote safety and avoid preventable ED visits.

Manage after-hour issues related to member needs, care coordination, and service interruptions.

Maintain awareness of organizational policies and escalation of workflows for urgent situations.

Participate in handoff communication to daytime clinical teams to ensure continuity of care.

Perform additional duties assigned to support 24/7 operations.

Perform call coverage as needed. Perform any other job related duties as requested.

Education and Experience: Associates degree required

Bachelor's degree preferred Two (2) years experience working in an acute care setting required

Two (2) years experience working in home care and MLTC/MAP required Competencies, Knowledge and Skills: Ability to define problems, collect data, establish facts, and draw conclusions

Must be able to read, write, and speak English

Ability to communicate effectively with a diverse group of individuals

Knowledge of local, state and federal healthcare laws and regulations and company policies regarding care management practices

Adhere to code of ethics that aligns with professional practice

Critical listening and thinking skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Convey a positive attitude by being friendly, kind and interested in helping others

Knowledge of Medicare and Medicaid regulations Licensure and Certification: Current, unrestricted Registered Nurse licensure in the state of New York required

Case Management Certification preferred Working Conditions: Fully remote position - all work performed from a homebased setting

Requires sitting for extended periods while taking calls or documenting

On call work includes evening, weekend, and holidays

Must be able to respond to escalations promptly during assigned on call shifts

Requires use of standard office equipment (computer, headset, phone systems, etc.)

Travel is not typically required Compensation Range: $62,700.00 - $100,400.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type: Hourly Competencies: - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.