Remote Benefits Customer Service Representative (Must live in Pitt)

4 Days Old

Job Title: Remote Benefits Customer Service Representative
Pay: $16.50 - $17.25 an hr | Bi-weekly
Job Type:
Remote in Pittsburgh, PA (MUST BE LOCAL TO PITTSBURGH, PA)
Shift Options:
Pay Rate Increased to 18.00 after 30 days for Non Bilingual Pay Rate Increased to 18.75 after 30 days for Bilingual No weekend shifts — ever! Work Monday through Friday only. During peak season: Full-time (40 hours/week) with potential overtime. During off-peak: Hours may vary between 32–40/week, based on client needs. Must be flexible to work shifts between 7:00 AM – 8:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods. West Coast roles may require availability from 5:30 AM – 8:00 PM.
Remote Benefits Customer Service Representative Overview:
Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now!
Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
What You’ll Do:
Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards.
Remote Benefits Customer Service Representative Qualifications:
Important Note:
· This is a remote position; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects.
What We’re Looking For:
High school diploma or GED required. Customer service or call center experience is a plus, but not required — we’ll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Tech-savvy with basic computer proficiency.
Remote Benefits Customer Service Representative Benefits:
Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance. A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.
Bilingual Candidates Encouraged to Apply:
We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!
How to Apply:
If you are interested in this position, please apply OR submit your resume to:
Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425
Apply
Location:
Pittsburgh, PA, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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