Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role:
TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. Youll be the first point of contact for clientswhether they walk in, call, or emailand play a key role in ensuring smooth communication and a positive client experience.

Key Responsibilities:

• Greet and assist walk-in clients in a friendly, professional manner
• Answer and route phone calls to the appropriate team members
• Process customer payments and provide basic support with policy information

Monitor and manage the help mailbox, assisting customers via email and ensuring their requests are processed in a timely manner

Required Skills & Qualifications:

• 1+ year of phone-based customer service or front desk experience
• Strong verbal communication and phone etiquette
• Professional, welcoming demeanor with a team-oriented attitude
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer skills (Microsoft Office, email)
• Ability to work independently and collaboratively

Preferred Qualifications:

• Experience in the insurance industry or professional office setting
• Familiarity with Property & Casualty insurance policies is a plus

Why Join TrueCut Insurance?

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and rotational weekend scheduling
• Supportive, team-driven work culture
• Growth opportunities and hands-on training in the insurance industry

Job Type: Full-time

Pay: $17.50 - $21.00 per hour

Benefits:

• Flexible schedule

Work Location: In person