Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About the Role: TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative . This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.

Key Responsibilities:

Greet and assist walk-in clients in a friendly, professional manner

Answer and route phone calls to the appropriate team members

Process customer payments and provide basic support with policy information

Monitor and manage the help mailbox, assisting customers via email and ensuring their requests are processed in a timely manner

Required Skills & Qualifications:

1+ year of phone-based customer service or front desk experience

Strong verbal communication and phone etiquette

Professional, welcoming demeanor with a team-oriented attitude

Excellent organizational skills and attention to detail

Ability to manage multiple tasks in a fast-paced environment

Basic computer skills (Microsoft Office, email)

Ability to work independently and collaboratively

Preferred Qualifications:

Experience in the insurance industry or professional office setting

Familiarity with Property & Casualty insurance policies is a plus

Why Join TrueCut Insurance?

Competitive pay based on experience

Health, dental, and vision insurance

401(k) with company match

Paid time off and rotational weekend scheduling

Supportive, team-driven work culture

Growth opportunities and hands-on training in the insurance industry

Job Type: Full-time

Pay: $17.50 - $21.00 per hour

Benefits:

Flexible schedule Work Location: In person