Job Title: Program Director, Operations Department: Nursing Operations Location: Riedman Campus Hours Per Week: 40 Schedule: Monday - Friday, 8am - 4:30pm

SUMMARY The Program Director is a leadership role to clinical and administrative business services. The role is responsible to work in partnership with senior leadership to provide leading practices that improve quality of the programs and achieve the aligned business area programmatic outcomes and standards. This position supported the business with program leadership, program growth, program revisions, program evaluations, program requirements, and program regulation adherence. The role is expected to lead or coordinate a team of professionals to plan, prioritize, develop and execute high reliability for aligned program areas. The Program Director is responsible for meeting requirements, driving growth, and focusing on operational efficiency in aligned business areas to advance operational outcomes and strategic purpose. The Program Director reports to the Vice President level of the business service. RESPONSIBILITIES Program Management: Provides leadership for the aligned program areas. Responsible to partners with leadership for program initiatives, data analysis, and programmatic performance improvement. Ensure programs are aligned to goals and meet compliance, regulatory, and programmatic expectations. Partners to recruit and retain talent for continuous support of the aligned service or business areas. Regulatory and Quality: Ensures quality improvement and compliance with program expectations. Ensures activities, policies, procedures, protocols, and internal business processes are in compliance with program expectations, organizational policies, and regulatory and accreditation standards. Ensures systematic and highly reliable reviews of programs to ensure quality, leading practices, and achievement of internal and external standards. Business Development and Financial Stewardship: Directs and leads achievement of operational and performance budgets. Collaborates on margin improvement initiatives for aligned business areas. Manages applicable program grants, billing protocols, billing reconciliations, audits, payment agreements, sponsorships, trials, and vendor contracts in support of programs. Talent Management: Manages talent if applicable to program(s). Fosters a team-based environment that collaborates across multiple disciplines to focus on continuous improvement and engagement for the program(s). Monitors and recognizes performance of team members and supports people in professional development. Engages with team members to answer day to day questions and guidance. Performs other duties as assigned REQUIRED QUALIFICATIONS Hired on or after 01/01/2025, Bachelor's Degree Required. PREFERRED QUALIFICATIONS Master’s Degree preferred. 5 years of related experience preferred. Intrapersonal communication abilities and critical thinking preferred. Strong analytics and management skills preferred. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $85,000.00 - $120,000.00 CITY: Rochester POSTAL CODE: 14617 Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.