Classification: Non-Exempt Reports to: Sales Floor Supervisor/Store Manager Job Overview: As a Shift Supervisor, you’ll be part of the store’s management team. You’ll supervise store personnel, open the store and be the keyholder/supervisor on duty. We want you to help train and coach the store associates, model how to greet and assist our donors/customers, help address complaints/challenges from the team, and keep an eye on the store's overall merchandising, floor maintenance, appearance and cleanliness. Responsibilities and Duties: As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store. Your role is to lend support to management for the sales floor, cashiers and select administrative functions. Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws. Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash, as well as the overview of discounts, refunds, credits and audit balancing. Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns. Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws. Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued. Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions-based focus. Qualifications: Previous experience in retail, quick service restaurants or warehouse 1-yearexperience managing others Education, Experience, Training Required: High School Diploma, GED or equivalent work experience