Job Summary
Under supervision of the pharmacist-in-charge, the pharmacy tech-in-training will learn to process prescriptions for outpatient dispensing and mail order shipping, and repackage medications for distribution to our remote health center sites. The tech-in-training will greet both internal and external customers on the phone and face-to-face, providing excellent customer service. The tech-in-training will learn to monitor inventory and will maintain a clean and organized pharmacy. The tech-in-training will travel occasionally for site reviews, training, and education. After the training period, the tech-in-training will obtain a regular tech license and PTCB national certification.

Responsibilities

General Duties:

• Maintains pharmacy inventory by checking pharmaceutical stock levels, checking current orders and anticipating demand, ordering sufficient amounts to meet demand, verifying receipt of stock, removing outdated drugs, returning excess stock.
• Monitors the price of stock to ensure the pharmacy receives the best price available, returns stock due to higher prices when needed, maintains/updates drug cost in pharmacy software.
• Protects customers by adhering to infection-control policies and protocols
• Prepares prescription orders for the pharmacist to dispense by reading prescriptions, typing labels, calculating quantities, and determining prescription and drug expiration dates.
• Counting prescription medications, filling prescriptions, and typing and attaching medication labels
• Cleans pharmacy shelves and workstations and organizes supplies, files and pharmaceutical inventory.
• Monitors refrigerator and room temperatures and understands vaccine management procedures
• Utilizes state prescription monitoring program and submits daily reports as required
• Screens all new prescriptions for 340B eligibility
• Maintains updated patient profile, including allergies, demographics and payer group
• Prepares reports by collecting and summarizing information
• Contributes to team effort by assisting coworkers when needed
• Provides training and support for medical assistants and dispensing techs both on-site and at remote locations
• Assists pharmacist and office manager in performing dispensary site reviews and pharmaceutical inventory management training, which requires travel to remote sites
• If not PTCB certified on date of hire, will take the PTCB exam within 6 months and pass within 10 months.
• Completes all education and training as required by the Board of Pharmacy, CMS, and 340B

Customer Service

• Deliver quality customer service to patients, responding to inquiries, questions or requests, and referring them to the pharmacist for medical information
• Greets customers in person and by phone; answers questions and receives requests, referring inquiries to the pharmacist as necessary
• Sets example of exemplary customer service for both internal and external customers
• Ensures work environment is clean and organized during operational hours
• Provides customers with general knowledge of services offered by NVHC

Quality Management

• Constantly alert for ways to improve customer service, increase productivity, and conserve resources, communicating ideas to supervisor
• Supports pharmacy departmental and organizational goals and mission
• Maintain a healthy pharmacy team environment
• Processes clinic orders by typing packing lists, packing the medications and shipping to the remote health center site
• Processes mail out prescriptions, packing the medications and shipping to the indicated address
• Operates the point of sale system, including cash register, credit card machine and prescription will call system
• Trouble shoots pharmacy software, printer and robot and any other equipment when needed, including calls to vendor technical support
• Assisting off-site location with issues when needed
• Maintains files for purchase orders, packing lists, clinic drug orders, prescriptions, etc., in accordance with Board of Pharmacy and 340B requirements
• Perform inventory audits and purchasing of supplies and medications
• Calculates drug prices by verifying acquisition cost and adding dispensing fees for appropriate payer group

Qualifications

• High School Diploma or GED required
• Customer service experience preferred
• Bilingual preferred