At Diversified Insurance Group, our mission is to provide businesses and individuals with expert insurance solutions through personalized service, trusted guidance, and a commitment to building long-term relationships. As we continue to grow, we remain dedicated to delivering proactive, innovative, and reliable protection that helps our clients succeed- no matter where they do business.

This is an entry-level job in the insurance industry, ideal for:

• Individuals new to insurance, looking to build foundational policy and service skills

• Those with customer-service backgrounds seeking to branch into insurance

• Candidates with a P&C license ready to learn client-facing insurance operations from the ground up

Why Diversified Insurance Group?

• Team-focused environment with appreciation for contributions to clients and colleagues

• Supportive of professional development with opportunities for career advancement

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Client Communication: Respond promptly to phone, email, and in-person inquiries about personal insurance policies coverage options, billing, claims guidance.

Policy Management: Process endorsements, renewals, cancellations, and policy modifications efficiently and accurately.

Claims Support: Assist customers through the claims process opening files, explaining next steps, and liaising with adjusters.

Proactive Outreach: Contact clients ahead of renewals to review coverage and highlight related policy options that could better serve their needs.

Documentation: Maintain thorough, precise records of all client communications, transactions, and policy changes.

Cross Selling & Referrals: Identify opportunities to deepen client relationships by suggesting additional coverages such as umbrella or renters insurance.

Team Collaboration: Work closely with sales agents and colleagues to provide seamless service and help achieve agency performance goals.

Education: High school diploma or equivalent

Licensing: Michigan Property & Casualty (P&C) license PREFERRED (will cover all costs for right candidate to get licensed if needed)

Experience: Ideal for those with customer service or call-center backgrounds; insurance familiarity is a plus

Skills:

• Excellent verbal and written communication

• Strong organizational skills, attention to detail

• Ability to handle and prioritize multiple responsibilities under pressure

• Friendly, empathetic, team-oriented

• Comfortable with standard office software and agency systems