Personal Care Specialist (Part Time)

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb's secret to successthey connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment

Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction

Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge

Promote a work environment that is positive, communicative, patient and/or customer-oriented

Assist in verifying order deliveries for accuracy

Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints

Ensure local and state cannabis regulations are properly enforced and upheld

Ensure sales floor is properly stocked and presence of the store is well maintained and compliant

Maintenance of hard copy files as required

Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru

Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts

Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary

Other duties as assigned

At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs

Must have reliable, responsible, and dependable attendance

Must be 21 years or older

Must pass all required background checks including state-specific cannabis employment requirements

Possess valid driver's license or state ID

Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Consistent demonstration of excellent customer service skills

Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies previous knowledge preferred

Ability to establish and maintain effective working relationships with all employees

Ability to listen well and effectively communicate, both verbally and in writing, with various audiences

Previous experience with POS systems

Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures

Employee must be able to follow instructions as directed and incorporate constructive criticism from managers

Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Patient and/or customer-facing environment

Ability to work outdoors in varying and sometimes adverse weather conditions

Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thoughtnot only because it is right, but because it makes us better. Our missionthe right to wellnessinforms our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.