Patient Services Representative

Enjoy what you do while contributing to a company that makes a difference in people's lives. Florida Reproductive Specialists by IVF Florida is backed by one of the premier fertility centers in the United States. We continually seek experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

We have an immediate opening for a full-time Patient Services Representative to join the team at our Pembroke Pines, FL office. The schedule is Monday-Friday 7:30am-4:00pm with the ability to cover weekends as needed (for staff vacations, etc.) and float to the Coral Gables office as needed.

How You'll Contribute:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and provide a high level of customer service
• Required to work occasional weekends and holidays

What You'll Bring:

• High School diploma required
• Minimum 2 years of applicable work experience; medical office experience preferred
• Bilingual English and Spanish speaker preferred
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

• Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
• Part-Time Employees: 401(k) with company match and performance-based bonus opportunities
• Per Diem Employees: 401(k) with company match

At Florida Reproductive Specialists by IVF Florida, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!