Patient Services Representative, Urgent Care
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Posting Description
PATIENT SERVICE REPRESENTATIVE, URGENT CARE (PSR) , MIT Health, is responsible for patient flow and appointment scheduling; front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information; administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities; patient contact, both in person and by telephone; interacting with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues; and providing positive and effective customer service that supports departmental operations.
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Job Requirements
REQUIRED: High school diploma or equivalent; a minimum of two years of relevant experience (e.g. customer service or administrative); ability to perform multiple tasks simultaneously, and to communicate with patients, clinicians, and other professional staff in a pleasant, calming, and diplomatic manner; solid organizational skills and the ability to follow through and complete tasks; math proficiency - ability to add, subtract, multiply, and divide with accuracy; and ability to work independently or within a team environment and to work with diverse internal and external constituencies.
- Location:
- Cambridge
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Patient Services Representative, Urgent Care
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Patient Services Representative, Urgent Care Job Number: 25110 Functional Area: Health Care Department: MIT Health School Area: Executive Vice President Pay Range Minimum: $22.60 Pay Range Maximum: $25.00 Employment Type: Full-Time Employment...
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