Patient Service Representative

New Today

Description:
Obtains current patient information from established and new patients. Accurately enters/updates patient information in the scheduling system. Identifies payer source, and verifies insurance eligibility. Assists patients with the completion of paperwork when necessary. Reviews the Scheduling System for needed updated demographics and consent forms. Schedules appointments, and identifies patients by date of birth and name in the computer system. Creates new account if patient is not in the system. Schedules and reschedules appointments as needed. Routinely demonstrates superior customer service skills. Handled 60 + appointments/transfers per day for WHS and Primary Care procedures. Maintained team productivity by organizing charts, insurance forms and patient documentation. Authorized drug refills and provided prescription information to pharmacies. Run RTEs prior to scheduling appointments. Read referrals and refer to appropriate departments Answers telephone in a timely and polite manner, preferably within three rings. Communicates with customers in a courteous, professional, cooperative and mature manner. Accurately takes messages and conveys information to the recipient. Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures. Accurately imports registration documents into patients electronic health record. Need to make sure they are obtaining current patient information - will have to identify if there is insurance eligibility, update consent forms and demographics, schedule new appointments or create profiles for new patients.
Skills:
Patient Service Representative, customer service support, Call Center, Medical Terminology, Microsoft Office
Top Skills Details:
Patient Service Representative,customer service support,Call Center
Additional Skills & Qualifications:
*1 year fast paced customer service experience * Minimum of 6 months experience with Microsoft Word/Excel and/or Google Sheets/Docs is required. * High speed DSL, fiber, or cable internet service is required for our remote workforce * Minimum internet connection download speed of 20 mbps and upload speeds of at least 10 mbps; wired connection is strongly preferred. * Must be able to type a min of 20 WPM
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. Well never contact you via Gmail, Telegram, or WhatsApp and well never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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Location:
Miramar, US
Category:
General

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