Work Boldly. Live Brilliantly.

At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward. Job Overview The Patient Service Representative II is responsible for assisting with monitoring SharePoint for clinic updates and communicating the changes and for assisting with reporting. Responsible for the evaluation of patient service center flow and monitoring of patient wait times and other key call center metrics. This position will serve as resource to all staff regarding call center operations and will be responsible for training new hires. This person must have extensive knowledge of clinic operations and must be able to serve as super-user for NextGen EPM. May also serve as a liaison between medical/dental clinics and the call center and will be responsible for answering all incoming telephone calls for all the medical/dental offices. Will be responsible for the scheduling, rescheduling and canceling of appointments. This position’s responsibilities also include the screening and transferring of phone calls, answer patient questions, appointment confirmations and patient registration. Minimum Requirements 1. High School Diploma or equivalent required. 2. Bilingual English/Spanish preferred. 3. Two years experience required working in a call center environment where a service/support role was primarily performed. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance