Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

SUMMARY

This position is looking for skilled call center candidates at our site in Quincy, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Under direct supervision, assists patients through the management of incoming calls related to various appointments and medical care needs. The Patient Service Representative II plays an integral role as a member of the patient care team by screening all incoming calls and/or MyHealth messages and helping complete the request with first call resolution or directing to another member of the interdisciplinary care team. Provides extraordinary customer service and strong problem-solving skills to strengthen the patient/ care team relationship. Manages a high volume of calls most often from a remote setting, for a defined service line and is responsible for organizing and prioritizing action items following standard work, including allocating tasks to the appropriate member of the care team, and ensuring efforts are coordinated and avoid duplication. As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I, consistently meets all performance expectations set forth by the service line and serves as resource and mentor for other Patient Service Representatives. Manages more complex work including support to multiple regions, specialties and/or service lines Must have clear verbal and written communication skills to ensure the patient and team members understand next steps.

EDUCATION/LICENSES/CERTIFICATIONS High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required A bachelor's or other non-clinical degree combined with an interest in healthcare

EXPERIENCE A minimum of three years in a clinical or customer service setting preferred. Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent). Fast paced, problem-solving solving and complex patient management skills preferred. SKILLS Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. Working knowledge of patient related documents preferred. Benefits Include:

• Up to 8% company retirement contribution,

• Generous Paid Time Off

• 10 paid holidays,

• Paid professional development,

• Generous health and welfare benefit package.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.