Position Summary:

The Patient Access Supervisor position is responsible for providing leadership and guidance to the Patient Access Staff as well as assisting the Patient Access Manager in the day-to-day operations of the Patient Access Department they are responsible for. They oversee all Patient Access practices and are responsible for maintaining a smooth flow of Scheduling for all office visits scheduled and financially cleared through our Patient Access Department. They are back up to the Patient Access Managers in their absence and ensure that incoming communication via email, Athena clinical inboxes, etc. are responded to in a timely manner. They are the responsible for the resolution of escalated customer concerns and giving feedback to the Patient Access Manager. The department is based out of the North Tampa Location with Remote Staff.

Qualifications:

• Candidate must have a High School Diploma. (Associate’s Degree Preferred)
• 3 plus years’ healthcare experience.
• Must have Registration experience specializing in scheduling and registration.
• Must be a multi-tasked, organized and a self- motivated individual.
• This person must have excellent verbal, written communication skills along with strong computer skills and knowledge, to include Microsoft Office products.
• This position is remote but must have the ability to work in office when needed.

Key Responsibilities:

• Oversees all aspects of Scheduling Staff and reports directly to Patient Access Managers.
• Coordinates efforts with other Patient Access Supervisors daily between each other’s dedicated staff and responsibilities.
• Acts as a subject matter expert for all systems, policies, and standards of procedures for their dedicated area of expertise.
• Monitors daily staff activities, productivity, and statistics daily and monthly. Completes statistical reports as assigned by Patient Access Manager.
• Monitors the volume of work to ensure it is distributed evenly among the Patient Access staff.
• Authorizes and monitors staff PTO requests, to ensure proper coverage.
• Monitors and corrects staff timecards for missed timecard punches.
• Completes and presents Patient Access staff’s 30, 60, 90 and annual evaluations.
• Counsels and performs disciplinary actions with staff members.
• Oversees staff’s attendance, lunches, and breaks.
• Ensures staff are meeting daily goals for their assigned positions.
• Ensures patients and clinic staff are informed of any delay in service for next day of service based on scheduling or authorization issue.
• Ensure staff is following FOI policy and procedures.
• Keeps Patient Access Manager informed of any issues or problems that need further attention.
• Coordinates staff training with Patient Access Leads.
• Ensures staff receive training, re-training, and continued training as necessary.
• Orders departmental supplies when necessary
• Sign off on training checklist for new staff.
• Create and maintain policy and procedures for the Patient Access Department.
• Creates “How To” documents for the Patient Access Department.
• Provides motivation to the Patient Access Representatives.
• Hold monthly meetings/huddles as deemed necessary for the Patient Access staff.
• All other duties as assigned.