• Prepares patient for clinical exam/visit, including the collection of typical patient vital metrics (blood pressure, temperature, height, weight etc.)
• Follows through with post-visit duties including follow-up of referrals and patient cancellations
• Input immunization data in ICARE
• Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational and safety needs
• Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements
• Ensure compliance and attention to all corporate policies and procedures
• Uphold and consistently represent the values and mission of the organization. Always represent the organization in a highly professional manner.
• Provides back up to all front office positions
• Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required
• Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity
• Handles patient concerns or refers to administration appropriately
• Assists in pulling scripts, labs, and charts.
• Responsible for performing other duties as assigned

• Ability to communicate effectively and professionally with the public
• Clear thinker, able to work independently, prioritize, problem solve and organize
• Ability to work with a diverse patient population
• Skilled in phlebotomy, pediatric immunizations and the proper knowledge and use of medical devices and equipment.
• Read, write, and maintain patient records and related administrative documentation
• Utilize computers in the collection, management, and reporting of patient records
• Demonstrated success in managing difficult patient situations

• High school diploma
• Medical assistant certification required
• Phlebotomy certificate a plus
• Bilingual in Spanish
• Proficient with Microsoft Office
• Experience in a family practice/pediatric health care facility a plus
• Knowledge of Greenway Prime Suites electronic medical records software a plus

• 403(b)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance

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