Part-Time Customer Relations Specialist

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

Responsibilities

Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times

Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service

Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities

Present a professional, confident and enthusiastic image to develop trusting relationships with all customers

Effectively manage customer account data which includes setting up new accounts and maintaining related data

Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services.

$18.50 - $24.50 an hour (dependent on experience)

This position may be eligible for overtime pay based on business needs.

Qualifications

Minimum of 3 years of experience in a customer service role

Minimum of a High School diploma or GED preferred

Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports

Ability to multi-task and prioritize assignments in a team environment