Part-Time Customer Care Representative - Healthcare Join our team at Maximus as a Customer Care Representative (CSR) and embark on a fulfilling journey that balances professional growth with meaningful contributions to our community. In this role, you will support individuals in accessing vital healthcare services while gaining valuable experience along the way. Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $15.61 plus potential for over $2,700 in bonuses! Schedule: We offer limited-service, flexible part-time schedules, including night shifts with a 10% shift differential for hours worked between 7 p.m. and 10 p.m. Your specific hours and starting date will be discussed during the recruitment process. Key Responsibilities: Provide exceptional customer service for routine inquiries through various communication channels, including phone, email, and web chat. Utilize computerized systems for tracking and troubleshooting customer interactions. Assist customers with online applications and ensure timely responses to inquiries. Maintain up-to-date knowledge of client regulations and report any system issues as needed. Follow established protocols and comply with privacy and HIPAA regulations. Why Choose Maximus? Enjoy competitive compensation, including potential bonuses for training completion, referrals, and more. Benefit from tuition reimbursement and meaningful work without cold-calling or sales. Take advantage of flexible scheduling to support work/life balance. Access a comprehensive benefits package that includes a 401k plan with company match, paid time off, and wellness support. Thrive in a supportive environment with opportunities for professional development and career advancement. Minimum Qualifications: High School diploma or equivalent with at least 6 months of customer service experience. Proficiency in English, both spoken and read, is essential. Excellent interpersonal skills and the ability to manage multiple tasks simultaneously. Willingness to participate in internal training for Medicare claims. Ability to work onsite; remote work options are available after one year based on performance. Maximus is committed to workplace equality and does not discriminate based on race, color, religion, gender, age, national origin, disability, veteran status, or any other legally protected characteristics. Join us in making a difference!