Pharmacy Technician II

Your Purpose: Provide world class customer service to enrich lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Role model and demonstrate the companys guiding principles and core values.

What You'll Do:

• Support company health and wellness initiatives
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPPA) regulations and the companys policies regarding the same
• Assist pharmacist in all responsibilities except those that require a pharmacists professional judgement
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Answer phone and triage calls and answer inquiries as appropriate
• Complete billing procedures adequately to assure best value to the customer and the company
• Counting, measuring and preparing of specified product using company best practices
• Put away legend orders
• Maintain departmental standards including keeping clean and organized workstations and customer waiting areas
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Understand and perform ordering functions with primary and secondary wholesalers
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedure and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills:

• Puts the Customer First
• Communicates effectively and candidly
• Achieve results through teamwork
• Leads through positive influence
• Coaches and develops others
• Leads change and innovation
• Executes with excellence
• Provides clear and strategic direction
• Safety Awareness

Supporting Associates through the 5 Es

• Engaged: Actively connected to the team, the organization, and their own role. Regularly contributes ideas in team meetings. Shows genuine interest in learning about team members roles and strengths. Participates in discussions, volunteers for tasks, and shows genuine interest in outcomes
• Energized: Demonstrates passion, enthusiasm, and a drive for results. Tackles new challenges with curiosity instead of hesitation. Recognizes others accomplishments and celebrates team wins. Volunteers to help during high-demand periods or on stretch projects. Approaches tasks with a can-do attitude and helps uplift teammates during challenging times
• Effective: Consistently produces high-quality work and achieves results through competence, focus, and productivity. Delivers projects on or ahead of schedule with minimal errors. Communicates clearly. Anticipates potential issues and proactively addresses them. Sets measurable goals and tracks progress. Meets deadlines, produces high-quality work, and continuously looks for ways to improve performance
• Empowered: Takes initiative, feels confident and trusted to make informed decisions, and takes initiative. Asks for clarification when needed but does not wait to be told what to do. Mentors or supports new team members. Represents the team or department in cross-functional projects
• Enabled: Equips themselves with the resources to succeed. Access tools when necessary. Participates in training sessions or professional development programs. Seeks and applies feedback to improve performance. Has regular check-ins with their manager or mentor for guidance. Builds a network of go-to peers and leaders for problem-solving

What You Bring

Minimum Position Qualifications/Education Requirements:

• Must be 18 years of age
• High school diploma or equivalent
• Ability to handle highly confidential information
• Meets minimum state requirements to perform the functions related to the position

Desired Previous Job Experience:

• Equivalent experience of a pharmacy clerk
• Previous comparable experience

Potential Career Path from this position:

• Pharmacy Certified Technician
• Pharmacy Lead Certified Technician

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided, in accordance with applicable laws, to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical Demands:

Physical demands include, but are not limited to, high aptitude for standing and walking endurance, sitting while driving to various stores, lifting and carrying up to 50 pounds, pushing and pulling climbing ladders of various types, bending, squatting, and kneeling, and working in different temperatures inside and outside the store.