Overview

Are you ready to start your career with an established company? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual who is ready to learn, to join our team as a Customer Service Representative. The ideal candidate will enjoy working with others, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. Now is the time to join our team and become the part of something big. A DAY IN THE LIFE

In this role, you will… · Work in a call center environment assisting our clients via phone and email · Respond to inquiries pertaining to all flood products and other general concerns · Work closely with other departments within the office to resolve client’s issues WHO YOU ARE

You possess … · Good customer relations skills · The ability to multitask in a fast paced environment meeting tight deadlines for our clients · Skills to be detail oriented to maintain our quality standards · A strong work ethic, including reliability and punctuality Responsibilities

· Handle inbound and outbound calls from customers · Perform customer verifications · Effectively communicate with customers via telephone, email and fax · Provide information in response to inquiries about all flood products and services · Obtain and evaluate all relevant information to handle inquiries and complaints · Resolve customer inquiries related to flood products and services and make effective notes in each order changed. · Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner · Contribute to the team effort by accomplishing related results as needed · Direct requests and unresolved issues to the designated resource · All other duties as assigned Qualifications

· High school diploma, general education degree or equivalent · One (1) year of customer service experience preferred · Knowledge of customer service principles and practices · Proficiency in the Microsoft software products, Excel, Word and Outlook · Excellent communication skills · Attention to detail and accuracy · Problem-solving skills and problem analysis · Ability to multi-task, organize, and prioritize, research and resolve issues in a timely and effective manner.

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WHO WE ARE

About us …

ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service.

ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer. The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

ServiceLink is committed to ensuring that our online application process supports our commitment to equal employment opportunity for all . job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, and need to request a reasonable accommodation, please send an email to with “Accommodation Request” in the subject line. Accommodation Requests are evaluated on a case-by-case basis.

ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time.

Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure.