Overnight In-Room Dining Agent (Full-Time) | 21+ Years of Age

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Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please to apply internally. At Montage Healdsburg, It’s All Because of YOU! In-Room Dining Agent Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburgis more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Leadership Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
Assist with keeping the office clean and organized
Close out cash banks and pay out servers as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs
About You You enjoy order taking and assisting others
You have a passion for the food and beverage industry
You are personable and engaging
You are open to learning, developing, and growing both yourself, personally, and helping others do the same
You are trustworthy and have integrity
Must Haves Ability to work a flexible schedule including weekends and holidays
Ability to collaborate in a team environment
Basic communication skills
Food and beverage experience, a plus
You will Enjoy Free meals
Free uniforms and cleaning
Ongoing community outreach events
Associates’eventsthroughouttheyear
401 [k] retirement plan with company matching
Hotel Discounts
Healthcare benefits
Physical Requirements Ability to stand and exercise mobility for extended periods of time during your scheduled shift
Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis
At Montage Healdsburg, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. The pay scale* for this position is $20.00. *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. *Associates who work between 11:00 p.m. and 8:00 a.m., and whose shifts include at least 50% of hours within that time frame, will receive an additional $1.50 per hour.
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Location:
Healdsburg
Job Type:
FullTime

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