Outpatient Pharmacy Technician Call Center The mission of the Department of Pharmacy is to provide excellent and innovative pharmaceutical care to patients and the community through safe and collaborative practices, incorporating education, research, and technology. We are currently searching for a 40-hour Pharmacy Technician to work in a call center environment in our new onsite retail pharmacy. The position will be onsite in an office setting. The shift will be mainly Monday through Friday 9:00 am to 5:30 pm with a weekend rotation obligation. Responsibilities include: Greeting patients by phone with a helpful attitude. Assisting with medication-related inquiries, prescription refills, and insurance questions. Referring to pharmacists as needed and using translation services for non-English speakers. Accurately receiving and processing prescriptions, updating patient records, and handling documentation for non-electronic scripts, PMP checks, and 340B eligibility. Offering pharmacist consultations to all via phone. Verifying and updating insurance information, processing claims, resolving coverage issues, and collaborating with pharmacists and prescribers on alternative therapies or discount options. Communicating clearly with patients about co-pays and prescriptions. Minimum Requirements: High School Diploma or equivalent. Current registration as a Pharmacy Technician by the Massachusetts Board of Pharmacy. Current certification by the Pharmacy Technician Certification Board or National Healthcareer Association. Completion of a Massachusetts Board of Pharmacy approved training program or a minimum of 500 hours worked as a pharmacy technician trainee. Location: Boston Employment Status: Regular Remote Eligibility: Full-Time Remote