THE JOB

Old National Centre is seeking a highly motivated and proactive Operations Assistant to join the venue team in Indianapolis. This position will be a hands-on experience in an exciting, fast-paced, friendly and inspired setting. This is a year-round, part-time position with an events-based schedule. This is not a remote position. WHAT THIS ROLE WILL DO In partnership with the venue Assistant General Manager and Operations Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals. Plan and coordinate processes and activities associated with employee engagement and guest service. Partner with the venue’s front line event staff to create encore moments Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event. Partner with fellow staff members at the end of show to close the venue- this may include picking up waste and properly storing event equipment such as chairs, barricade, Etc. Administrator for the guest service, recognition and employee training system(s). Administer anniversary service awards and other employee recognition and guest service programs. Research best practices and collaborate with the Assistant General Manager and Operations Manager to develop venue opportunities to increase employee engagement and increase guest satisfaction Participate in recruitment events with a focus on obtaining candidates for necessary positions Prepare the candidate & maintain ongoing communication for onboarding requirements Support scheduling and execution of hiring events on a regular basis to build and maintain an appropriate funnel of candidates for openings Assist in communicating work schedules/shifts with employees Help facilitate new employee trainings Manage applicable venue service program budget and process vendor invoices. Works directly with the Ops Manager and Security Supervisor to perform day of show duties Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades Work through and correct guest concerns and complaints regarding security and customer service-related situations Follow up with Security and Guest Services teams to ensure that service standards are met Perform opening/running/closing duties according to Live Nation policy Inform guests of venue amenities & make recommendations Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered Suggestive selling of all venue products and services when applicable Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members Create pre-shift sheet and relay information from management directly to staff Turn in all lost and found articles to Box Office Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas Leads all pre-shift meetings prior to start of shift Communicate to M.O.D. any issues that guests or team members may have Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates Responsible for completing incident reports and collecting witness statements Assist MOD with all ejection logs and incident reports Required to work Special Events that are scheduled throughout the venue WHAT THIS PERSON WILL BRING Required: Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations Skills in guest relations/staff relations- Assessing and anticipating special needs of guests Prioritization of duties and effective communication skills Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude Read guests to anticipate their needs Turn potentially negative situations into positive ones Communicate well with team members and managers and foster an atmosphere of unity and camaraderie High School Diploma required Must be able to maintain composure and organization in an often hectic and loud environment. Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Possess a positive outlook, strong communication skills and the ability to engage others. Must possess strong problem-solving skills and demonstrated experience finding creating solutions. 1 year’s plus of administrative experience. 2-3 years’ plus of work experience in a comparable role. 1-2 years’ plus of leadership experience. Has a natural interest in helping others and a heart for service. Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment. Must be able to lift 30 lbs. using proper lifting techniques. Bachelor's degree in Communications, Marketing, Business, Human Resources, Events or something comparable preferred. Public speaking or meeting facilitation skills are a plus.