Target On-Demand Tm Guest Advocate

The starting hourly rate is $17.00 USD per hour. The pay range is $17.00 USD - $25.50 USD per hour. Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. This role is ideal for those looking for a personalized work schedule. As an On-Demand TM you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members that work best with your schedule. We require your active engagement by picking up and working shifts as well as responding to our attempts at contact. You must work at least one shift within 6 months or you will be administratively terminated. Effective December 2024, you must work at least one shift within 5 months or you will be administratively terminated. Your communication and ability to work when our business demands it most are critical to your success in this role. Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. We believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

• Communicating and interacting with guests to build an inclusive guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience
• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest and improve their experience
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Make the guest aware of current and upcoming brand launches, store activities and events
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures
• Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times to benefit yourself and others
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties
• Support Cash Office processes as needed, including management of cash systems
• All other duties based on business needs

We might be a great match if:

• Working in a fun and energetic environment makes you excited
• Providing service to our guests that makes them say I LOVE TARGET! excites you
• You enjoy interacting with people all day and making things easy for others
• You aren't looking for Monday thru Friday job where you are at a computer all day

There are a few skills you should have from the get-go:

• Communicating effectively, including using positive language and attentive to guests needs
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while multi-tasking
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work both independently and with a team

We expect:

• Accurately handle cash register operations, cash transactions, and support cash office operations as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits