Office Lead for Customer Service Team (Spanish Speaker) / Washington, DCOffice Lead for Customer Service Team (Spanish Speaker) / Washington, DC 1 day ago Be among the first 25 applicants Description: Office Lead for the CSR Team

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Position: Office lead

Location: On-site, 308 Market Street, Philadelphia, PA

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $23 to $25 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary: Earn between $23 to $25 per hour , based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after 3-6 months, based on their performance.

Requirements

Team Oversight: Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards.

Training and Development: Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance.

Performance Monitoring: Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets.

Reporting: Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback.

Issue Resolution: Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution.

Process Improvement: Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes.

Scheduling: Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours.

Collaboration: Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience.

Inventory Oversight: Monitor and manage office supplies and customer area resources to maintain an organized and professional environment.

Client Interaction: Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences.

Benefits

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: $23 - $25 per hour. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionCustomer Service IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Whizz by 2x Get notified about new Office Lead jobs in Washington, DC . Washington, DC $55,000.00-$70,000.00 1 week ago Content Producer, Global Newsource, International Washington, DC $66,500.00-$123,500.00 1 day ago Prince William County, VA $75,000.00-$79,000.00 1 day ago Washington, DC $130,000.00-$155,000.00 2 days ago Washington, DC $165,000.00-$180,000.00 4 days ago Washington, DC $85,000.00-$105,000.00 1 week ago Silver Spring, MD $81,000.00-$97,000.00 1 month ago Silver Spring, MD $83,000.00-$97,000.00 1 month ago Rockville, MD $115,000.00-$125,000.00 1 month ago Associate - Students & Grads Program Manager (Analyst Internship Program)Brand Marketing & Communications DirectorMarketing & Business Development Manager - Corporate & Finance District of Columbia, United States 5 days ago Vice President, Business Strategy and Performance Washington, DC $247,000.00-$260,000.00 4 weeks ago Washington, DC $65,000.00-$92,000.00 3 weeks ago Industry Executive Advisor - US Federal Government Human Resources Focus Washington, DC $194,100.00-$411,600.00 3 weeks ago Head of Event Content, AWS Global EventsDirector, Military-Community Program Operations Arlington, VA $70,000.00-$90,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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