North Seattle Member Services Representative (MSR)

5 Days Old

Join We Care Daily Clinics as a Member Services Representative
Location: North Seattle, WA
Base Pay Rate : $25/hour
Schedule : 5 8-hour shifts or 4 10-hour shifts
Join Our Mission!
We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in North Seattle. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.
WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support.
Position Summary
As a Member Services Representative , you'll be the first point of contact for members, providing exceptional service, managing front desk operations, and ensuring smooth administrative workflows. This dynamic role requires adaptability, professionalism, and a passion for delivering outstanding care in a variety of settings.
What You'll Do
Member Engagement Greet members, visitors, and vendors warmly, creating a supportive and welcoming environment. Answer phones, direct inquiries, and facilitate communication between members and clinic staff. Assist with member flow, ensuring smooth check-ins, appointments, and transitions. Address member questions and concerns with empathy and professionalism. Administrative Support Use the electronic medical records (EMR) system to schedule appointments, update member records, and track attendance. Collect and process member fees, maintaining accurate financial records. Take and upload member photos into the EMR system for secure record-keeping. Route incoming mail and faxes while maintaining an organized front desk environment. Operational Excellence Maintain clean and organized waiting areas, ensuring they are welcoming and stocked with supplies. Monitor member behavior and collaborate with Safety Officers and clinical staff to address any issues calmly and professionally. Assist with other administrative and operational tasks as needed. What You'll Bring
Education & Experience High school diploma or equivalent required; Associate's or higher degree preferred. At least two years of experience in reception or customer service, preferably in a medical or mental health setting. Skills & Attributes Exceptional adaptability to work across multiple clinic and mobile unit settings. Proficiency in Microsoft Office Suite and electronic medical records systems. Strong organizational and time management skills to handle fast-paced environments. Excellent interpersonal and communication skills to engage with diverse member populations and team members.
Why Join Us? • Dynamic & Flexible Role: Experience variety and impact by supporting clinics and mobile units. • Mission-Driven Environment: Be part of a team dedicated to empowering members on their recovery journey. • Collaborative Culture: Join a supportive team that values your skills and contributions. • Career Growth: Build your expertise in a unique healthcare environment with opportunities for advancement.
Ready to Make a Difference?
If you're a dedicated Member Services Representative who thrives in dynamic environments and is passionate about member care, apply today to join We Care Daily Clinics! Together, we'll create welcoming spaces and deliver exceptional service.
Tribal Hiring Preference: We Care Daily Clinics is proud to support and honor Tribal sovereignty and self-determination. American Indian and Alaska Native applicants will be given preference in hiring, in accordance with applicable Tribal and federal laws. We encourage Native community members, descendants, and dependents to apply and join our mission-driven team.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.
We Care Daily Clinics is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff.
Ready to jump in and make a difference? Apply now and be part of something bigger! ♥
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Location:
Seattle, WA, United States
Category:
Office And Administrative Support Occupations

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