Required Qualifications: • Minimum of High School Diploma. • One year of Customer Service/Call Center experience • MS Office knowledge • Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications • Associate degree or equivalent work history • Some data processing experience preferred. • Spanish Speaking Preferred, but not required. • Previous experience/knowledge with Apple products is also helpful in this role.

Competencies: • Excellent interpersonal and phone etiquette skills • Detail & Team Oriented • Professional Communication Skills • Excellent Time Management Skills • Ability to multitask

Overview: This position works out of our Orlando, FL. Our clients'' Heart Failure solutions are helping address some of the World's greatest healthcare challenges.

Responsibilities: • Maintain a customer base in the Remote Patient Monitoring platform. • Accountable for VW enrollment calls and equipment training / set up. • Accountable for Compliance follow-up. • Conduct customer monthly calls • Place supply and Equipment orders • Follow up with Vendors as necessary. • Ability to work reports and follow through on orders placed. • Ordering, Shipping, Confirmation of Delivery and RMA if needed. • Perform outbound calls to customers to notify of shipping issues such as a delay or missing information. • Resolve or report any problems that may occur. • Assist with implementation of workflow productivity improvements. • Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements. • Understand and adhere to all business processes and procedures. • Maintain a culture of accountability. • Adhere to the department metric standards set by your supervisor or manager.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).