Mobile Associate, Store-in-Store - Retail Sales, Bilingual Vietnamese
New Yesterday
Overview Mobile Associate, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to management.
Be customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Qualifications Education: High School Diploma/GED (Required)
Work Experience: 6 months of customer service and/or sales experience; Retail environment preferred (Required)
Knowledge, Skills and Abilities: Customer Satisfaction - passionate advocate with the desire to connect with customers and balance customer experience with performance goals (Required); Team Building - willingness to work with peers and leaders, learn and share best practices (Required); Retail Sales - competitive drive and confidence in a fast-paced sales environment (Required)
Licenses and Certifications: At least 18 years of age; legally authorized to work in the United States
Travel Travel Required (Yes/No): No
Compensation and Benefits Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and training pay are available. After completion, Mobile Associates may promote to Mobile Expert with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and every employee is eligible for an Annual Stock Grant.
Benefits include medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays (approx. 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually); paid parental and family leave; family-building benefits; back-up care and other family support provisions; tuition assistance and coaching; short- and long-term disability; voluntary insurance options; and employee discounts on mobile service, home internet, and more. For details, see www.t-mobilebenefits.com.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If accommodation is needed at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is for accommodations only and not for general inquiries about positions.
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- Location:
- Garden Grove, CA, United States
- Job Type:
- PartTime
- Category:
- Sales