Member Service Representative, Framingham, MA

Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals.

Essential functions include:

• Identifying the financial needs of new and existing members by building rapport and establishing strong business relationships; educating and cross selling appropriate products and services, making qualified referrals and achieving assigned sales goals.
• Understanding and explaining all DCU products and services. Opening new memberships, accounts and loans utilizing established guidelines and self-service options and conducting Notary Public services.
• Utilizing established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
• Accurately processing teller transactions, assisting with end of day balancing, Instant Issuance and ATM balancing.
• Conducting audits of all membership applications, account maintenance forms, new account applications and completed loan files.
• Adhering to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Providing coverage in other DCU areas such as other branches, the Information Center or support departments.
• Continuously identifying and submitting efficiency and process improvement ideas.
• Performing other job-related duties as assigned.

Qualifications:

• High School diploma or equivalent
• 1-3 years related experience
• Verbal communication skills
• Technical skills (Word, Excel, Email)
• Bilingual skills a plus

DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information.

DCU is not currently offering Visa transfer/sponsorship for this position.