Schedule: Between 8:00 am and 5:30 pm, with some flexibility, totaling 8 hours a day (Full Time) Job Description Remote role. In this role you will be responsible for: • Organize and prioritize all active and previously completed files from Sales Support for completion of current patient orders and AR Billing audit requests. • Process customer returns according to established department policies and procedures. • Completes special project chart approvals as assigned or directed by medical billing ops leadership. • Reviews patient records to ensure that it meets the compliance standards for clinical documentation and that information received and documented is accurate for billing purposes. • Audits chart notes and records against information obtained and documented in multiple internal software systems to ensure accuracy. Requirements Working knowledge of medical terminology. 3+ years medical industry or call center/customer service experience Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Education/Licenses Needed • High School Diploma or general education degree (GED) Benefits: • Benefits are available to full-time employees after 90 days of employment. • A 401(k) with company match is available to full-time employees after 1 year of service.