Medical Assistant La Mirada Family Practice FT Days
New Yesterday
JOB SUMMARY:
Interface with visitors, patients, family, and physicians in person and over the phone at Baylor Scott&White Surgical Hospital Las Colinas. Check in patients, scanning in preliminary information, coordinating patients and family members with assignment to Admission Representative cycle, answer main line for hospital.
Required Skills
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs clerical duties involved with check in of admission process
Communicates with Registration employees with arrival status and readiness to admit to hospital
Ensures identification, insurance cards are accurate in patient access system (PAS)
Prepares daily Admission packets in timely manner
Directs patient to appropriate area upon arrival
Ensures patient is registered and marked properly in the PAS system
Understands how to add a walk-in or direct admit into the PAS system
Expedites patient complaints and concerns promptly to correct department and/or Leader
Answers incoming calls from main hospital line, responding correctly or transferring as needed, using “ The Las Colinas Way ” methodology
Assists with distribution of mail and messages is and when needed
Responds promptly when code is alerted
Logs payments, maintains daily and balance cash drawer
Completes End of Shift duties
Other duties as assigned
Required Experience
JOB QUALIFICATIONS:
EDUCATION
High School Diploma or equivalent
LICENSURE/CERTIFICATION
BLS required
SPECIFIC JOB EXPERIENCE
Minimum 1 year customer service experience, previous medical office experience helpful
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Good communication and people skills.
Basic office skills
Excellent telephone skills - ability to screen incoming calls, adequately respond to telephone inquiries.
Ability to maintain the confidentiality and security of sensitive, privileged communications and work product.
Ability to utilize Electronic Heath Care Record system for documentation to patients account/record
Monday - Friday /(8:00 am - 4:30 pm)
Qualifications:
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs clerical duties involved with check in of admission process
Communicates with Registration employees with arrival status and readiness to admit to hospital
Ensures identification, insurance cards are accurate in patient access system (PAS)
Prepares daily Admission packets in timely manner
Directs patient to appropriate area upon arrival
Ensures patient is registered and marked properly in the PAS system
Understands how to add a walk-in or direct admit into the PAS system
Expedites patient complaints and concerns promptly to correct department and/or Leader
Answers incoming calls from main hospital line, responding correctly or transferring as needed, using “ The Las Colinas Way ” methodology
Assists with distribution of mail and messages is and when needed
Responds promptly when code is alerted
Logs payments, maintains daily and balance cash drawer
Completes End of Shift duties
Other duties as assigned
- Location:
- Irving, TX, United States
- Category:
- Healthcare Support Occupations