About The Role

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

As the Deal Desk Manager for Expansion, you will manage all post-sale deal activity including renewals, upsells, and contract amendments. This role is critical in ensuring profitable growth of our existing customer base through structured, compliant, and margin-conscious deal execution.

You'll support the Customer Success and Account Management teams by overseeing pricing consistency, deal quality, and approval processes - helping drive long-term value across our expanding customer relationships.

What You'll Do

Review and manage deal structures for all expansion-related activity: renewals, upsells, in-term amendments. Ensure adherence to pricing and discounting policies while maintaining speed of execution. Partner with Customer Success, Sales, Legal, and Finance to execute deals efficiently and accurately. Own deal documentation quality, pricing inputs, and data integrity in Salesforce. Help build scalable workflows, approval processes, and reporting to support a growing portfolio of accounts. Provide insights on deal trends, margin performance, and expansion efficiency.

Basic Qualifications

5 years in Deal Desk, Sales Operations, Revenue Operations, or Pricing in a B2B environment. Bachelor's degree Understanding of commercial contracting, pricing principles, and deal governance. Proficiency in Salesforce and Excel/Google Sheets.

Preferred Qualifications

Experience supporting post-sale teams (Account Management, CS) in executing upsells and renewals. Detail-oriented, process-driven, and able to work independently in a fast-moving environment. Experience in high-growth environments, preferably in retail, marketplaces, or logistics. Familiarity with renewal workflows and expansion forecasting. Strong collaboration skills and ability to manage stakeholders across functions. Analytical mindset with a focus on efficiency, compliance, and margin optimization.

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