Licensed Insurance Customer Service Representative Local Only

Location: American Fork, UT
Job Type: Full-time | In-office
Salary Range: $40,000 $60,000 (base plus potential bonuses)

Ready to grow your insurance career with a top-rated local State Farm agency?

Rick Albrecht State Farm Agency, serving Utah County since 1988, is seeking a licensed, energetic, and customer-focused professional to join our award-winning team as a Licensed Insurance Customer Service Representative. This position is 100% in-office and for local candidates only in or near American Fork, UT

Position Overview

As a Licensed Insurance Customer Service Representative, you will play a vital role in delivering exceptional service and value-based conversations that help our business grow. If you are a motivated self-starter who thrives in a fast-paced, team-oriented environment, this is your opportunity to build a rewarding career with excellent income potential and advancement opportunities.

What Youll Do

• Establish and maintain strong customer relationships through follow-ups and personalized service
  
• Respond promptly and accurately to inquiries about insurance availability, eligibility, policy changes, claims, billing, and transfers
  
• Conduct needs-based reviews to educate customers on insurance options that fit their unique situations
  
• Maintain a strong work ethic and commitment to excellence every day
  
• Provide timely activity reports and stay current with product changes, licensing, and continuing education

What We Offer

• Competitive base salary with bonus potential
  
• Paid Time Off (vacation and personal/sick days) after one year
  
• Valuable hands-on experience with an established local agency
  
• Clear growth path and opportunities for advancement within the agency
  
• Supportive, collaborative, and professional work culture

Required Qualifications

• Active Property & Casualty license (required)
  
• Active Life & Health license
  
• Excellent interpersonal, verbal, written, and listening communication skills
  
• People-oriented with strong organizational and multitasking abilities
  
• Self-motivated, detail-oriented, and proactive problem solver
  
• Comfortable learning computer systems and working in a team environment
  
• Dedicated to providing remarkable customer service with pride in accuracy and timeliness
  

Preferred Qualifications

• Prior experience in insurance customer service, sales, or related field

About Rick Albrecht State Farm Agency

Led by Rick Albrecht since 1988, our American Fork agency is known for its professionalism, integrity, and community focus. With over 330 five-star Google reviews, we serve families and businesses throughout Utah County with a wide range of insurance products, including auto, home, renters, business, life, and health insurance. Our team values personal growth and delivers exceptional service that turns customers into lifelong clients.

How to Apply

If you are ready to contribute your skills and grow your career in a supportive, thriving local agency, please submit your resume today. Qualified candidates will be contacted with next steps.

Local Candidates Only

This is a 100% in-office role based in American Fork, Utah. Applicants must currently reside in or near the area and be authorized to work in the United States.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training programs. State Farm agents are independent contractors responsible for their own hiring decisions.