Goodwill Industries of Hawaii

Job Description

Job Title: E-Commerce Lead
Division: Retail and Contract Operations
Department: E-Commerce/Retail
Reports To: E-Commerce Manager
FLSA Status: Non-Exempt
Reviewed By: Human Resources

The E-Commerce Lead is responsible for supporting the E-Commerce Manager in overseeing day-to-day operations of the e-commerce department, while also performing direct listing, processing, and shipping duties. This hybrid role acts as a working lead, bridging team support with leadership and accountability, helping to meet daily production goals, guide team members, and uphold quality and efficiency standards.

Includes the following. Other duties may be assigned.

• Assist E-Commerce Manager with daily coordination of workflow, production targets, and training support.

• Serve as point person in the absence of the E-Commerce Manager.

• Lead by example: consistently meet and exceed daily listing/posting goals and quality standards.

• Support onboarding and peer training of new E-Commerce Clerks; provide on-the-floor guidance and corrections as needed.

• Oversee and assist in processing, sorting, evaluating, and photographing merchandise for online platforms.

• Ensure accurate and compelling descriptions and pricing of merchandise.

• Monitor listing accuracy and assist with edits, corrections, and follow-up.

• Track posted and sold inventory in coordination with the Manager and maintain proper storage of items.

• Provide guidance on customer service practices and help resolve escalated customer issues professionally.

• Assist with shipping coordination to ensure timely, cost-effective, and accurate delivery.

• Support loss prevention and inventory control practices; report concerns immediately.

• Promote a safe work environment and model safe equipment use and handling practices.

• Collaborate with management on improving workflows, identifying opportunities, and implementing improvements.

To perform this job successfully, an individual must demonstrate the ability to lead by example, communicate effectively, and uphold Goodwill Hawaii’s mission and values.

Required Skills and Attributes:

• Strong knowledge of e-commerce platforms and product listing best practices.

• Ability to coach, mentor, and support team members in a positive and constructive way.

• Attention to detail, organizational skills, and ability to multitask in a fast-paced environment.

• Basic photography and product research skills.

• Excellent communication and interpersonal skills.

• High school diploma or GED required.

• 1+ year experience in an e-commerce or retail setting required.

• Prior team lead or supervisory experience preferred.

• Experience with customer service and shipping procedures highly desirable.

• Proficient in Windows-based systems and e-commerce platforms (eBay, ShopGoodwill, etc.)

• Comfortable with digital photography, file uploads, and using spreadsheets or tracking systems.

• Ability to clearly read, write, and communicate instructions and product information.

• Basic math skills and ability to calculate shipping, pricing, and measurements.

• Able to adapt to change, prioritize tasks, and problem-solve on the floor.

• Regularly required to stand, lift up to 25 lbs, and perform light warehouse and office tasks.

• May need to assist with loading/unloading items or maneuvering heavy gaylords occasionally.

• Work is performed in both warehouse and office settings.

• Exposure to varying temperatures, dust, and moderate noise levels.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, hear, and talk. The employee must be able to stand/walk for several hours at a time. The employee is required to use hands to finger, handle, and feel. The employee is required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell. The employee must frequently lift up to 25 lbs and occasionally maneuver wheeled containers weighing up to 300 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outside weather conditions and heat. The noise level in the work environment is usually moderate.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.