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Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Direct message the job poster from Zendr Scaling Federal and Commercial Pre Sales Teams - Cyber, OSINT, Risk Management, and AI Customer Success Lead – U.S. Defense & Intelligence | Leading OSINT + AI Tech Scale-Up About Us My client is a fast-growing technology scale-up combining open-source intelligence (OSINT) and AI to help governments worldwide understand China’s techno-economic landscape. Their platform transforms complex OSINT into actionable insights on China’s defense, technology, and industrial base. The Role They're seeking a Customer Success Lead to drive the success of our U.S. federal defense and intelligence clients. You’ll lead a growing team, own strategic relationships with senior decision-makers, and ensure our solutions deliver exceptional value. What You’ll Do Lead, mentor, and scale the Customer Success team. Own strategic relationships with senior decision-makers across the defense and intelligence community, positioning the company as a trusted partner and industry thought leader. Drive retention, renewals, and account growth. Act as the voice of the customer, aligning with product, engineering, intelligence, and sales teams to translate client insights into product innovation and go-to-market strategies Represent the company at high-level briefings and industry events. Establish operational excellence, developing playbooks and success frameworks to ensure the team delivers consistent, repeatable, and scalable value to clients. What We’re Looking For 10+ years of experience in customer success, account management, or client-facing roles, with proven leadership experience in building and leading high-performing teams. Demonstrated expertise in managing strategic relationships with senior stakeholders, particularly within government, defense, or intelligence sectors. Strong track record of driving customer retention, renewals, and account growth through strategic engagement and value delivery. Exceptional ability to align cross-functional teams (product, engineering, and business development) around customer needs and priorities. Superior communication and presentation skills, with experience influencing C-level stakeholders and representing organizations at high-profile industry events. Strategic, data-driven, and proactive mindset, with a focus on building scalable processes and fostering operational excellence. Deep knowledge of China’s foreign policy, politics, and military landscape, with the ability to translate complex insights into actionable guidance for clients. Bonus Points U.S. defense/intelligence community background. Familiarity with Chinese government strategies (e.g., Military-Civil Fusion). Active TS clearance or higher OR ability to obtain one Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionCustomer Service, Sales, and Management IndustriesSoftware Development, Security and Investigations, and Research Services Referrals increase your chances of interviewing at Zendr by 2x Get notified about new Customer Success Manager jobs in Washington DC-Baltimore Area . Washington DC-Baltimore Area $55,000.00-$70,000.00 2 weeks ago Washington DC-Baltimore Area 10 hours ago Strategic Customer Success Manager, Consumables Arlington, VA $99,500.00-$212,800.00 1 week ago Washington, DC $75,000.00-$137,500.00 1 month ago Arlington, VA $72,000.00-$154,000.00 1 week ago Customer Success Manager, Gov - Washington, DCCustomer Success Manager – Sustainability Performance Stafford, VA $60,000.00-$80,000.00 3 weeks ago Washington, DC $75,000.00-$93,000.00 2 weeks ago Senior Customer Success Manager , Amazon Vendor Services Boston, VA $108,000.00-$120,000.00 1 day ago Manager, Customer Success, Consumables, Household Essentials Fairfax, VA $85,000.00-$95,000.00 3 weeks ago Customer Success - Enterprise Engagement ManagerSenior Customer Success Manager, Strategic Account Services Arlington, VA $72,000.00-$154,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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