Ready Mixed Concrete, a NEBCO Company, operates four Ready Mixed plants in Lincoln, Nebraska and 17 plants throughout southeast and central Nebraska, including Auburn, Aurora, Beatrice, Central City, Crete, Fairbury, Falls City, Hebron, Kearney, Nebraska City, Palmyra, Silver Creek, Strang, St. Paul, Syracuse, Tecumseh and York. For more information about Ready Mixed Concrete, visit www.readymixedconcrete.com.

NEBCO, Inc. NEBCO's story has been one of longevity, diversity and continued growth. NEBCO is a fourth-generation, family-owned and operated business, with more than 1,100 employees spanning 50 locations across Nebraska. Since 1908 NEBCO has grown to become one of Nebraska's most diversified and successful privately-owned businesses. For more information about NEBCO, visit www.nebcoinc.com.

Job Summary Ready Mixed Concrete is looking for a high performing, results-oriented person to help oversee the Customer Service Representative group in our dispatch office. This lead role will be responsible for assisting with oversight and delegation of tasks, providing training to CSRs on interactions with the customers over the phone for order and delivery of Ready Mixed Concrete to ensure the proper mix, and other related information, is received for scheduled delivery of concrete. Abides by Company Safety Program and Policies, while performing duties safely. Reliable attendance required.

Essential Duties and Responsibilities include, but are not limited to, the following.

Serves as first point of contact for CSRs regarding ordering and scheduling.

Assigns CSRs to place customer calls on behalf of managers and dispatchers; Receives tasks from manager and independently delegates those tasks appropriately.

Responds and interacts with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensures customers are aware of the value-added products we offer.

Logs off the phone during low call volume to oversee and ensure accuracy of all orders scheduled to go out within the next hour.

Identifies and reports recurring issues related to orders or CSR performance to dispatch management.

Enters information into the dispatch system and enters orders through emails and Truckast platform; assures accuracy of data input.

Evaluates the customer's order, suggests any enhancements like fibers, calcium, and non-chloride accelerators, or retarders that will aid in placement or finishing.

Analyzes order information and evaluate results to choose the best solution and anticipate/solve problems.

Professionally represents the company and our products to the customer in a manner that is complete, truthful and factual. Occasionally may be required to explain company policies and procedures.

Follows established phone courtesy standards. Uses tact and is polite when dealing with customers and employees; always strives for customer satisfaction. May be required to handle customer concerns/complaints.

May be required to perform administrative duties, as needed.

Other duties may be assigned.

Education and/or Experience:

High school diploma or general education degree (GED); and one year related experience in customer service, call center, or related environment; or an equivalent combination of education and experience. Other Qualifications: Must have computer literacy and accurate keyboard skills to perform the customer service and systems aspects of the position. Previous company product knowledge &/or sales experience is helpful but not required. Must have good people skills with an ability to listen, understand and assure complete information is received on all orders. Good working knowledge of the layout of the City and surrounding areas. Previous experience understanding the requirements of working within a confined environment that is there to service the customer and the employees of the organization. Must be flexible regarding work schedule. Ability apply basic mathematical knowledge such as addition, subtraction, multiplication and division into all units of measures, and ability to compute rate, ratio, and percent. Other Skills & Abilities: Good leadership skills and ability to provide training, guidance, and delegate to others. Excellent customer service experience with good phone skills. Must be able to produce high quality, accurate work. Must be skilled in solving problems with good workable solutions. Must be able to produce high quality, accurate work. Must be skilled in solving problems with good workable solutions. Ability to adapt with constant changes in the workplace. Benefits Include Retirement Plans PAID Holidays Insurance Benefits Wellness Program - with the opportunity to earn five additional days off PAID Time Off On the Job Training

Condition of Employment Candidate is required to meet the above qualifications. Approval of pre-employment reference, background checks and post offer substance testing are required as conditions of employment.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: Call us at 402-434-1212 Email: nebcoinfo@nebcoinc.com

Equal Opportunity Employer, including disabled and veterans.

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