Lead Barista Category: Retail Employment Type: Full-Time Location: Miami, Florida As a lead barista, you make the customer experience exceptional by sharing the passion and enthusiasm you have for the cafe with every customer interaction. As a deputy to the cafe manager (CM), you coach, inspire, and support an environment for baristas to grow and develop. Your desire to lead the team and coach others to deliver our service standards supports the achievement of sales goals and efficiencies. In your role, you work closely with the CM to strategize and analyze the team's efforts to ensure the delivery of high-quality beverages and food products for memorable customer experiences. In your role, you help the cafe team understand the importance of putting the customer first ahead of everything and anything else. What You Do: Model the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, first by the example you set and second by the training you provide to baristas on how to deliver first-class service. Knowledge & Experience: Understand the cafe business and what it takes to be profitable. Exhibit solid knowledge of cafe business and operations. Understand and deliver excellent standards of service. Demonstrate good decision making. EEO Statement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.