Laboratory Customer Service Representative

New Yesterday

Join our team and play a crucial role in ensuring efficient laboratory operations and excellent client support. We are seeking a detail-oriented and proactive individual to assist with environmental sample processing, client communication, and workflow coordination.
Responsibilities:
Environmental sample receipt and work order submittal into LIMS; Evaluation and distribution of daily laboratory work orders; Distribution of sampling supplies to clientele and field personnel
Maintain work order productivity by evaluating daily laboratory workflow; establishing priorities; anticipating peak and slack periods; providing feedback to RMB’s Laboratory Director, Senior Quality Assurance Director Project managers, and laboratory technical directors on work orders and operational adjustments; ensuring workflow objectives, deliverables, and work performance.
Ensure sample compliance with EPA regulated sample collection, storage, and transportation guidelines; by providing accurate sampling guidance and education to clients; consulting with clients to ensure adherence with field and laboratory quality assurance measures; and providing proper guidance of standard operating procedure and EPA methodologies as applicable to sample receipt operations,
Maintain confidential sample and client information in the Laboratory Information Management System (LIMS),
Maintain laboratory sample collection supply inventory by checking stock to determine inventory levels; anticipating supply needs; placing and expediting orders for supplies; verifying receipt and distribution of supplies
Maintain safety of the workplace and coordinate with Facilities Manager and Laboratory Director to maintain compliance with laboratory and OSHA requirements,
Clerical activities such as but not limited to, filing, archiving, organization of client laboratory reports and correspondence.
Support company operations as deemed necessary and appropriate by supervisor.
Maintain self-motivation and open line of communication with clients and staff,
Follow proper safety procedures,
Maintain a professional and clean work environment,
Maintain necessary organization to handle multiple projects and diverse work loads,
Act as role model for work ethics, quality, and efficiency.
#hc195810
Location:
Burnsville, MN, United States
Category:
Office And Administrative Support Occupations

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