Job Title: Jr. Retail Operations Analyst Duration: 6+ Months ***Location: 804 Carnegie Center princeton New Jersey United States Hybrid: 2-3 Days Onsite Each Week Required Pay Scale: $ $27.59/Hour W2 ****Due to client requirements this role is only open to USC or GC candidates***

**Job Summary: The Retail Operations Analyst works within the Retail Billing Operations team to primarily focus on the processing, quality assurance, and timeliness of customers' order transactions, account maintenance and monthly billings. This position requires a highly motivated candidate with solid analytic, process management, quantitative, and some technical skills to aid in the development of overall customer satisfaction. Essential Duties/Responsibilities: Acquire a thorough understanding of the electricity and gas lifecycles from contract initiation to fulfillment and final account processing. Work within NRG's internal Customer Management Systems. Process daily operational tasks related to the sending and receiving of electronic transactions between NRG and vendors/utilities. Resolve transaction and/or billing exceptions within established SLAs. Ability to translate work into formats, such as Excel, as required for analysis. Identify issues using reporting methods to maintain compliance with internal & external SLAs around transaction and billing accuracies and timeliness. Resolve issues in a timely and decisive manner or escalate as appropriate. Use root-cause analysis to identify solutions to exceptions, errors, and process gaps. Utilize software, analytical tools, and conceptual retail energy market knowledge to research and analyze complex business problems. Contribute to the execution and implementation of new business and/or regulatory requirements. Act as a subject matter expert for transaction and billing related questions. Create detailed process documentation when needed for training and resource reference. Provide training as needed for internal and interdepartmental personnel. Perform other duties as assigned. Must Haves** 3-4 years of experience working with data College degree From a technical standpoint, having the ability to work in excel Working knowledge of deregulated energy market preferred Previous energy/utility industry experience preferred. Proficient in SharePoint, Power BI, and SQL Server Management Studio. About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: //