Jr Field Service Technician/Help Desk Representative

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Jr Field Service Technician/Helpdesk for manufacturer located in the Irvine CA area.

This is a Direct Hire position paying $50K-$53K/yr base + Travel Pay (Estimated OTE $70K+ the first year) When not traveling will report to the Irvine office working 8 am - 5 pm, M-F. Must have valid passport for travel, which is estimated to be about 70% of the time throughout USA, Canada and Mexico.

Our Irvine-based industrial technology firm is seeking a Junior Field Service Technician / Help Desk Representative specializing in CNC machinery and automation components. This dual-threat role combines hands-on field mechanical work with high-level remote technical support.

The ideal candidate is a problem-solver who enjoys a mix of office-based troubleshooting and extensive international travel. You will act as the face of the company, ensuring equipment uptime and high customer satisfaction across North America.

Travel Requirements Capacity:

Up to 70% travel (USA, Canada, and Mexico). Training Phase:

Travel frequency will be higher during the initial training period to ensure full machine proficiency. Key Responsibilities

Field Operations:

Lead on-site machine installations, routine preventive maintenance, and operator training at client facilities. Technical Support:

Diagnose and resolve complex equipment issues via phone and email, maintaining a professional and helpful demeanor. Component Guidance:

Advise customers on replacement parts and mechanical adjustments to optimize machine performance. Service Excellence:

Adhere to service management principles and document all support queries within company systems. Industry Events:

Provide technical support and equipment setup at regional trade shows and exhibitions. Required Qualifications & Skills

Experience:

2-5 years in Electrical or Mechanical Engineering, with a strong preference for backgrounds in Automation or Automotive sectors. Experience building own computer Experience building 3D printer or similar Experience with DIY projects Technical Knowledge:

Comprehensive understanding of mechanical, electrical/electronic, and pneumatic components. Familiarity with modern CNC principles is highly preferred. Tool Proficiency:

Expertise using precision instruments, including calipers, dial gauges, and micrometers. Compliance:

ASE Certification and experience working within ISO 9001 standards are significant advantages. Soft Skills:

Excellent organizational skills and a professional phone/email presence. Logistics:

Must possess a valid Driver's License with a clean driving record (No DUI). Software:

Proficiency in MS Office Suite. Preferred Qualifications

Language:

Bilingual proficiency in

Spanish

is highly desired for supporting the Mexico territory.

Compensation / Pay Rate (Up to): $50,000.00 - $53,000.00 Per Year
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Location:
Irvine
Category:
Installation, Maintenance, And Repair Occupations

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