Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.

Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

$20 - $25 hourly

• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
• Apply appropriate changes to consumer policies based on the information provided
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries

• Must have high school diploma or GED equivalent
• A general understanding of insurance policies and schedules is preferred
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• Excellent active listening, interpersonal, and communication skills
• You must have previous customer service experience for this position

The Cambridge Insurance Agency is an independent personal lines brokerage, allowing us access to many carriers to find the best price for clients! Our insurance-savvy agents are excellent at determining the right coverage for any line of business. We have an upbeat team with great positive energy and a work-hard-play-hard vibe!