Join Allstate Insurance: Yukimura & Associates, a reputable insurance agency located in the stunning paradise of Lihue, Hawaii. As we celebrate our commitment to quality service and local presence, we are seeking a dedicated Insurance Customer Service Representative to join our team. In this role, you will engage with our valued customers, providing exceptional support and tailored insurance solutions.

At Allstate Insurance: Yukimura & Associates, we prioritize the human connection, ensuring that every customer interaction leaves a positive impact. As a member of our team, you will have the opportunity to build strong relationships, showcase your excellent customer service skills, and contribute to our agency's success.

If you are passionate about helping others, thrive in a fast-paced environment, and wish to be part of a collaborative team dedicated to excellence, we invite you to apply and become a vital part of our customer-focused culture.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Office coffee and snacks

Birthday lunches

Tuition Reimbursement

Client Support: Serve as a point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.

Policy Assistance: Assist customers with policy-related questions, clarifications, and updates in a timely and accurate manner.

Claim Processing: Manage incoming claims, evaluate coverage, and facilitate the claims process to ensure timely resolution.

Documentation: Maintain accurate records of customer interactions, transactions, and claims for reference and compliance purposes.

Customer Advocacy: Advocate for customers' needs within the company, ensuring their voices are heard and their concerns are addressed promptly.

Communication Skills: Excellent verbal and written communication abilities to effectively interact with customers and team members.

Customer Focus: A genuine passion for helping others and a commitment to delivering exceptional service.

Organization Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.

Adaptability: Willingness to work in a fast-paced environment and handle challenging situations with poise.

Team Player: Collaborative mindset with the ability to work effectively in a team-oriented setting.

Professionalism: Demonstrated professionalism and integrity in all interactions with customers and colleagues.