Position Summary
We are seeking a dependable Delivery Driver to provide outstanding customer service by safely and efficiently delivering furniture and mattresses into customers’ homes. This role is crucial in ensuring a superior customer experience through effective communication, professionalism, and attention to detail.

Key Responsibilities

• Conduct pre-trip inspections of delivery vehicle
• Safely pack, load, and secure products in accordance with company standards
• Drive throughout statewide and metropolitan areas using navigation tools
• Assist with dispatch calls, customer inquiries, and provide directions as needed
• Ensure courteous and customer-focused interactions to maximize satisfaction
• Unload and install products in customers' homes, including navigating stairs when necessary
• Adhere to all traffic laws and maintain a clean driving record
• Lift and maneuver products weighing up to 75-100 lbs
• Address customer concerns promptly and professionally
• Utilize company tablet for delivery documentation and customer interactions
• Perform minor vehicle maintenance and report any issues promptly
• Keep company vehicles clean and organized
• Provide feedback to management on operational efficiencies and safety improvements
• Follow all safety protocols and operational procedures
• Additional duties as assigned

Education and Experience

• Previous delivery experience preferred
• Strong time management skills
• Excellent customer service and communication abilities
• Valid driver’s license with a clean driving record (No DWI convictions in the last seven years; no more than two moving violations or accidents in the last seven years)
• Must be at least 21 years old

Knowledge, Skills, and Abilities

· Self-motivated and capable of working independently

• Basic maintenance skills
• Highly organized and detail-oriented
• Willingness to work flexible hours based on business needs
• Proactive in performing routine maintenance tasks

Behavioral Expectations

• Respect - Follows Homemakers Core Values of honesty and integrity, customer loyalty, quality products and services, teamwork and cost effectiveness.
• Motivation - Commitment to the assigned task. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. A self-starter.
• Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

· Quantity - Willing to work with a sense of urgency. Meets productivity standards; completes work in timely manner; strives to increase productivity.

· Teamwork - Demonstrates a willingness to work with a team.

· Adaptability - Demonstrates a willingness to adapt to changing circumstances and work flow.

· Attendance - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Expectations

• Standing, walking, bending, kneeling, crouching, climbing
• Handling and lifting heavy items (100 – 150 lbs)
• Maneuvering equipment and products weighing up to 150 lbs
• Comfortable working at varying heights

Environmental Conditions

• Work environments include store, warehouse, and customer homes
• Exposure to hot/cold weather conditions
• Potential for dusty and noisy surroundings
• No smoking or vaping permitted in company vehicles