Hiring: Service Desk Chat Agents | IT Customer Support

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Locations: South Jordan, UT Alpharetta, GA Columbus, OH Pay Rate: $21/hr on W2 (no benefits) Contract Duration: 1 year (Start date- Tentatively 1st week October) Schedule: 24x7x365 support environment We are seeking experienced IT Customer Service professionals with strong live chat support skills to join our team in South Jordan, UT, and Columbus, OH. As the first point of contact for end users, the Service Desk Chat Agent provides technical support via live chat and phone, troubleshoots enterprise software and hardware issues, and ensures a positive customer experience. Key Responsibilities Provide real-time IT support via chat and phone Manage multiple conversations simultaneously in a fast-paced environment Accurately document actions and resolutions in the ticketing system Deliver high levels of first-contact resolution Collaborate with colleagues while maintaining professionalism and empathy Qualifications 2–5 years of experience in chat support and/or IT customer service Strong communication and problem-solving skills Ability to multitask and adapt quickly High school diploma or GED required Experience in technical support preferred