Description:

JOB TITLE: Information Technology Senior Project Manager I Location: Eatontown, NJ

FLSA Status: ? Exempt ? Non-Exempt

Date: April 7th, 2025

Revision 3.1

POSITION SUMMARY:

The Senior Project Manager (SPM) is a member of the Project Management Office (PMO), which is the centralized point of customer engagement, resource management, deliverable assurance, and project/program reporting. The SPM will manage multiple complex IT projects from beginning to end based on the Project Management Institute Project Management Book of Knowledge (PMI PMBOK) framework and established internal workflows, tools, and templates. Project complexity and client location will determine SPM’s requirement to go to client sites.

The SPM will lead multiple projects and initiatives and must have hands on experience in the areas of:

· Audio Visual Solutions and Technologies

· Routing, Switching and Security

· Wireless Technology

· Storage and Storage Area Networking

· Data Center technologies

· Server Virtualization

· Unified Communications

This position reports to PMO Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.

· Manages day-to-day client interaction and expectations for customer deployment projects.

· Oversee site readiness, installation, testing, and commissioning to ensure systems meet quality and performance standards.

· Develops custom project plans in consultation with internal and client engineering teams, and manages all project-related communication, task tracking, resource management (inclusive of staff & product), while also responsible for project time & expense approvals, on-time completion, and customer satisfaction.

· Coordinate with internal teams (engineering, procurement, field technicians) and external partners (vendors, subcontractors).

· Effectively manage client and internal communications by setting expectations and providing regular project updates.

· Manages projects through standardized PMI-PMBOK Phases while ensuring all related project artifacts & deliverables meet milestone acceptance criteria.

· Maintain accurate project documentation, including drawings, change orders, and punch lists.

· Manages scope and mitigates risk across projects through effective change management skills.

· Manages Project budget and billing within appropriate time submittal and approval processes.

· Coordinates Resource Utilization with Delivery Teams.

· Partners across cross functional teams to deliver the best possible solution for a client.

· Continually seeks and capitalizes upon opportunities to increase customer satisfaction.

· Supports internal project and continuous improvement initiatives.

· Ensure compliance with industry standards, safety regulations, and company policies.

· Conduct project closeout meetings and gather client feedback for continuous improvement.

· Other duties as assigned.

TRAVEL: Up to 25%

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job involve normal vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the work environment is usually quiet to moderate.

· Primarily office-based with regular visits to job sites.

· Fast-paced and deadline-driven environment.

May require occasional evening or weekend work based on project needs.

[LM1]Do you want to add AV here? The AV Project Manager (AVPM)

[LM2]same as above

[LM3]thought- remove centric, replace with complex IT to be in line with the above paragraph

Requirements:

Minimum Education and Experience:

• Bachelor’s degree required; or 10 years equivalent professional experience required

• 6-to-8-year hands-on experience leading the implementation of complex enterprise-wide project

• Thorough understanding of or the ability to quickly learn about the project or product being developed

• Strong leadership and communication skills

• Experience with portfolio and project management tools

• PMP Certification

• Strong in MS Office, MS Project, SharePoint, Smartsheet

Education and Experience:

• Strong IT Infrastructure deployment experience in a Professional Services organization of either a Manufacturer or Value-Added Reseller

• PMP with Agile or ITIL certifications, Lucid Chart/Visio

OTHER SKILLS and ABILITIES:

• Demonstrates outstanding interpersonal skills through the ability to communicate effectively with all levels of internal and customer organizations, on technical and business-related aspects of assigned projects.

• Able to prioritize multiple workstreams while identifying and managing the critical path.

• Exemplifies the ability to build and sustain excellent working relationships with all levels of stakeholders, including the ability to mentor junior project team members.

• Excellent verbal and written communication skills with a strong focus on client service.