Inbound Customer Service Representative

2 Days Old

As an Inbound Call Center Customer Service Representative, you will interact with customers and internal employees to answer questions about their accounts. You should enjoy building relationships and assisting customers. You must have exceptional, genuine customer service skills, as well as strong computer proficiency and effective problemsolving abilities.
This role sits out of our Denver, CO office Monday through Thursday and works remotely on Fridays. Hours for this role are 7:30am-4pm MT Monday through Friday.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
CUSTOMER SERVICE
Professionally answers incoming calls from customers and field personnel.
Identifies and evaluates customers' needs and routes calls appropriately.
Builds and maintains customer relationships through consistent and timely communication.
Provides accurate, complete, and reliable information using appropriate methods and tools.
Handles customer complaints and offers practical solutions and alternatives in a timely manner.
ATTENTION TO DETAILS
All customer communications and statuses are documented accurately and completely.
Follows up and provides status updates on outstanding email and voicemail items.
Provides invoices to customers as required or upon request.
Coordinates deliveries when a customer is out of product.
Coordinates with field sales regarding customer needs, payment commitments, and related matters.
Identifies field process issues that may delay payment and reports these occurrences to management.
TEAM ORIENTED
Support the Collections team by:
Communicating account balances to customers and field personnel
Preparing independent account summaries
Collaborating with other departments and colleagues to maintain strong working relationships
Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current.
Uphold all policies and standards to promote optimal business performance and best practices.
EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role: Excellent communication skills, including strong writing and telephone abilities 2+ years of customer service experience 2+ years of experience in accounts receivable, credit, and collections Ability to understand written instructions, including policy and procedure manuals, correspondence, and financial documents Experience with direct store delivery, route accounting, or call centers is a plus Ability to work in a fast-paced environment and adapt to change Strong problem-solving skills Proficient with computers, including Microsoft Excel and Word Self-directed and able to work with minimal supervision Dependable, reliable, and trustworthy Friendly and professional; able to explain and educate customers in a helpful way, including the ability to write and organize formal correspondence Eager to learn and become a subject matter expert whom others rely on Able to handle confidential information appropriately Detail-oriented; able to accurately process and record information while ensuring data integrity Strong time management skills, with the ability to prioritize and handle multiple tasks simultaneously Travel 0-10% Temporary Benefits eligible
JOIN THE TEAM
Apply
Location:
Denver
Category:
Office And Administrative Support Occupations

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