Implementation Project Manager I or II

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Description Company- Astound Broadband
Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Position Overview :
Astound Broadband is currently searching for an Implementation Project Manager in our TX market. This position is responsible for assisting the experienced Implementation Project Managers (IPM's) with completion of the internal tasks related to service delivery. This position will have some customer contact, but will more often work with internal teams; both within the IPM department, and with other departments that are part of the service delivery system.
The primary position responsibilities will include, but are not limited to :
Assist the IPM team by completing tasks including:
Onboarding new orders
Order assignment
Submitting documentation for approval of capital funding
Completing the internal paperwork required to close out projects
Prepare documents using specific templates that may be required for customer notifications, or for internal distribution to communicate details about a specific order
Conduct research on existing customer services
Submit tickets for completion of tasks
Review data in the CRM and other systems
Learn how to use various software applications used by the IPM team, in addition to MS Office and Google Workspace apps
Other duties as assigned
Our ideal candidate will possess :
High School Diploma or equivalent
3+ years of equivalent, relevant work experience
Previous experience in telecommunications sales support, order fulfillment or customer facing role, is preferred
Knowledge of CRM and/or project management software, is preferred
Ability to communicate by telephone, correspondence, and in person
Ability to communicate effectively and professionally
Basic mathematics techniques
Ability to conduct occasional site visits within TX state up to 5% of the time, requiring limited travel, standing and walking
Ability to sit for extended periods
Ability to operate standard office equipment, to include personal computer, telephone, and other office machines
Qualifications
Education Required:
High school diploma or equivalent required
Preferred:
Associate's or Bachelor's Degree in telecommunications preferred
We're Proud to Offer a Comprehensive Benefits Package Including:
Competitive compensation including base salary plus uncapped commissions plan
401k with employer match and immediate vesting
Gas mileage reimbursement program
Paid parental leave
Tuition reimbursement program
Employee discount program
Entrepreneurial yet established and growing organization where you can make a true impact!
The base salary range in Texas for this position is $60,000 - $97,500.00 per year plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.
Implementation PM I - $60,000 - $87,000 per year
Implementation PM II - $69,000 - $97,500 per year
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO :
Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Apply
Location:
Austin, TX, United States

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