We are searching for a dynamic HVAC Service Manager near Wilmington DE who has demonstrated leadership and people development skills. The HVAC Service Manager will lead a team of 15+ employees and be responsible for coordinating HVAC services and repairs across the market.

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About the Requirements/Skills: 10+ Years within the HVAC Residential Industry - Do not apply without HVAC experience . 3+ Year's experience in a service management role within the industry Technical School diploma or certificate of completion or Associates Degree Knowledge of HVAC equipment, tools and materials Extensive technical skills within the trade Customer/Client Interfacing Ability & willingness to work a flexible schedule as necessary to meet customer requirements Understanding of operational concepts including planning, scheduling, and logistics Demonstrated excellent written and verbal communications skills Proficient in Microsoft Office, including Word and Excel

About the Responsibilities: Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Stay abreast of industry technological developments and convey this knowledge to team members Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics Interface effectively with other departments Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems Promote and support the Company brand