Salary: $90,000.00 - $95,000.00 Annually Location : Hartford New Haven Stamford, CT Job Type: Full-Time Job Number: 00907 Department: Human Resources Opening Date: 07/22/2025 Closing Date: Continuous

Job Description

The HR Manager of Organizational Development & Training is a critical role responsible for designing, developing, and implementing comprehensive organizational development strategies and training programs for all administrative staff across CTtransit's three locations (Hartford, New Haven, and Stamford). This position will play a key role in fostering a culture of continuous learning, professional growth, and organizational effectiveness, aligning with CTtransit's strategic goals and operational needs. Examples of Duties

Training Needs Analysis: Conducts thorough company-wide training needs assessments for administrative staff across all locations to identify skill gaps, performance deficiencies, and development opportunities. Program Design & Development: Design, develop, and deliver innovative and engaging training programs, workshops, and learning initiatives covering a wide range of topics, including but not limited to: Leadership and management development Communication skills Customer service excellence Conflict resolution Team building Performance management Diversity, equity, and inclusion Technology and software proficiency (relevant to administrative roles) Onboarding for administrative staff

Curriculum Development: Create and update training materials, including presentations, participant guides, job aids, e-learning modules, and other resources to support effective learning. Facilitation & Delivery: Deliver engaging and interactive training sessions, utilizing various instructional techniques and adult learning principles. Organizational Development Initiatives: Support the development and implementation of organizational development initiatives, such as succession planning, career pathing, and talent management strategies. Contribute to change management efforts by developing communication plans and training to support new processes or systems. Facilitate team-building activities and workshops to improve departmental collaboration and effectiveness.

Evaluation & Metrics: Working with the AGM of Administration, Director of Human Resources and General Legal counsel to establish metrics and evaluation methods to assess the effectiveness and impact of training programs and OD initiatives. Analyze data and provide recommendations for continuous improvement. Develops online and in-person training programs for company supervisors, managers, and other employees, including training required by law, and delivers training as appropriate. Stay Current: Keep abreast of best practices, trends, and innovations in organizational development, adult learning theory, and training technologies. Stakeholder Collaboration: Partner closely with department heads, managers, and HR colleagues across all locations to understand their unique training and development needs and ensure alignment with organizational objectives. Responds to inquiries for information from employees, senior leadership, and/or external partners as needed. Coordinates and schedules meetings with staff, consultants, and external partners as needed. Develops a thorough working knowledge of union contracts, and company policies and procedures. Assists the Divisional HR Managers with any labor or recruitment matters systemwide. Assists the HRIS Manager and other HR Managers in processing employee life cycle changes (e.g. hires, terminations, promotions, transfers, title/schedule changes), including drafting appropriate communications and updating files in HRIS. Assists the Employee Benefits Manager with any benefits administration matters as needed. Work cooperatively with all levels of personnel. Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meeting, trainings, etc. Manages the coaching, training, discipline and/or commendations for any first level administrative employees as assigned. Manages and participates in the selection and interview process for all administrative positions in the Hartford Division and other divisions as needed. Travels and provides support to other departments and divisions with HR, Finance and other administrative related functions as needed. Serves as a backup to the Director of Human Resources or other Divisional HR Managers as needed. Assist other departments and divisions as assigned. Other duties and responsibilities as assigned. Qualifications A bachelor's degree with major course work in Human Resources Management, Organizational Development, Education, Organizational Psychology, Public Policy & Administration or a related field and five (5) years of relevant work experience is required. An equivalent combination of education and work experience on a year-for-year basis can be substituted for the 4-year degree requirement. An advanced degree in Human Resources Management, and/or a PHR, SPHR, SRHM-CP, or SHRM-SCP is preferred. A minimum of three (3) years of leadership experience is required. Experience working in a union environment, interviewing, hiring, training, employee development, employee discipline up to and including termination. Ability to handle sensitive and confidential information with discretion. Ability to quickly master all internal software programs and new HRIS and timekeeping systems. Ability to prioritize projects and have excellent communication (written and oral) interpersonal skills, tact and diplomacy. Ability to work both independently and in a team environment. Knowledge of the advanced principles of supervision, knowledge of progressive discipline processes, including demonstrated ability to communicate clearly, build commitment to goals, offer instruction, with excellent written and verbal communication skills, interpersonal skills, tact and diplomacy. Ability to work in a fast-paced environment, to multitask, manage multiple employees, ability to conduct training when necessary. Customer-focused and capable of relating well at all levels of the organization. Impeccable judgment and high personal/professional integrity. Flexible availability including nights and weekends as needed to support a 3-shift 24/7/365 operation. A valid driver's License is required. Individual may be required to travel in the course of their daily work.

How To Apply

Please visit our website at to complete the on-line application and attach a cover letter and resume. Why work at CTtransit ?.......

CTtransit offers a highly competitive benefit package to all full-time eligible employees.

Competitive Wages Competitive Pay Paid Time Off (vacation, sick and holidays) 401k and Pension Retirement plans Insurance Low cost no deductible medical, dental and vision including family Life Insurance Company paid Life Insurance and short term disability plans Voulntary Supplemental family, Accident Insurance an Additional Disability Plans Other Benefits Flexible Spending Account Employee Assistance Program Tuition Reimbursement Free public transportation for you and your spouse!!!!

For more information about benefits, contact Human Resources.

CTtransit is an Equal Opportunity /Affirmative Action Employer. 01

Briefly explain your experience with training others. 02

Briefly explain your experience with EEO, Diversity, Equity, and Inclusion initiatives, trainings, committees, etc. 03

Occasionally you will be required to travel to our New Haven & Stamford Divisions , do you have a valid drivers' license and the ability to be insured by our insurance company? Yes No

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This position requires a demonstrated proficiency with HRIS and ATS software, please list below the systems you are familiar with. 05

Please list any coursework, areas of study, seminars, etc, that you feel prepares you for this position. 06

Do you have knowledge of transit operations, regulatory requirements and union contract provisions? If so, please explain. 07

How do you ensure training programs are engaging and effective for diverse learning styles? 08

I understand that preference may be given to applications that are fully completed and include all requested attachments (ex. resume, cover letter, writing sample). Yes No

Required Question