REPORTS TO: General Manager/Assistant General Manager

FSLA STATUS: Non-Exempt

DEPARTMENT: Food and Beverage

Summary/Objective

This position plays a major role in a guest's bar experience. Consistency is a key element in a positive experience, which is achieved by always following recipes. A bartender must be friendly, outgoing, and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively while retaining self-composure.

​​Essential Functions

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.*

• Welcome each guest personally within 30 seconds.

• Communicate with guests using clear and enthusiastic words, tone, and body language at all times. Make guests feel appreciated through the bartender's actions.

• Work as a team with all Fairfield Inn & Suites/ TownePlace Suites personnel to maintain an effective atmosphere and an efficient food and beverage service.

• Work with others to keep all areas cleaned and stocked to Marriott's standards at all times.

• Mix, garnish, and serve alcoholic and nonalcoholic drinks for patrons of the bar and dining room following standard recipes.

• Ring drink orders into the computer immediately, collect money from guests for drinks served and make a change.

• Arrange bottles and glasses to maintain an attractive display in agreement with Marriott's standards.

• Wash and sterilize stemware.

• Be attentive! Offer assistance before the guest has to ask for it.

• Count drinks guests are served.

• Place current bar tabs in the front of guests at all times.

• Monitor and ensure that no guest receives more than the allowed number of specific drinks.

• Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert to guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.

• Learn guests' names, occupations, and favorite drinks. This will make Fairfield Inn & Suites/ TownePlace Suites a special place for them.

• Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.

• Perform other duties as directed.

Skills

• Competency

• Customer Focus

• Communication Proficiency

• Organizational Skills

• Stress Management/Composure

• Time Management

Work Environment

This job operates behind the bar and may be working in close proximity to co-workers. The noise level in the work environment can be loud. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walk and stand during the entire shift.

• Continuously reach, bend, lift, carry, stoop and wipe.

• Remain stationary for long periods of time.

• Frequently wash hands.

• Be able to lift up to 35 lbs.

• Be able to manipulate fingers, hands, and arms to cut, measure, pour, serve, carry and wipe.

• Be able to hear and talk.

• Good close and distance vision and ability to adjust focus between the two.

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work

Required Education and Experience

• High school diploma or GED.

• Prior experience working in a restaurant.

• Basic knowledge of beer, wine, and spirits, and familiarity with standard drink recipes.

Preferred Experience

• Prior experience as a bartender

Additional Eligibility Qualifications

• Must be 21 or older.

• Must maintain an applicable state health and/or alcohol compliance card.
• Illinois Alcohol Seller/ Server - Basset Training Certification